Not content.
LEARNING EXPERIENCE DESIGNER · INSTRUCTIONAL DESIGNER · L&D PROFESSIONAL
Learning should change
what people do.
I design learning experiences that translate complexity into clarity - and clarity into performance.
MY STORY
M. Karthik
Learning professional by choice and passion.
I didn’t arrive in Learning & Development by accident.
I chose it.
What drew me to this profession was the opportunity to turn learning into confidence, capability and performance.
That choice has grown into more than a decade of work across education, retail, BFSI, IT/ITES, telecom and global learning environments.
How do we make learning genuinely useful when people need to perform?
KNOW→UNDERSTAND→PRACTISE→PERFORM
CROSS-INDUSTRY PERSPECTIVE
Different industries.
Different cultures.
One career built around learning.
Each environment taught me to understand a different learner, a different business reality and a different definition of performance.
Independent ConsultantEducation / SMEs
MAX FashionsRetail
HDFC LifeBFSI
CognizantIT / ITES
Reliance JioTelecom
VerizonTelecom / Global L&D
ICIndependent Consultant
Retail
BFSI
IT / ITES
Telecom
Global L&D / TelecomHOW I THINK
Start with the performance need.
Then design the learning.
My work sits at the intersection of design, facilitation, consulting and project ownership.
Not the PowerPoint.
Not simplistic.
Not completion.
Learning Experience Design
Learning journeys, storyboards, digital learning, performance support and multimodal experiences.
Learning that meets the learner
Classroom, virtual, field, sales, leadership and Train-the-Trainer experience informs how I design.
Performance diagnosis
I look for the real barrier - knowledge, skill, process, confidence or environment - before prescribing training.
End-to-end delivery
Scoping, stakeholders, reviews, governance, documentation, publishing, launch and post-launch support.
WORK HIGHLIGHTS
Experience in practice.
These highlights describe work I have actually performed. Confidential employer material is not displayed.
VERIZON · GLOBAL L&D · GTM
Owning learning from scoping to launch
- Challenge
- Turn fast-moving product and process changes into clear, compliant, launch-ready learning.
- Role
- End-to-end instructional design and learning project ownership.
- Approach
- Stakeholder scoping, QRGs, Digital Knowledge Guides, Storyline, Rise, video, AEM authoring, review cycles, Legal and Labor clearance, publishing and post-launch support.
- Outcome
- Supported Priority-1 and NDA-protected Go-to-Market initiatives through structured learning governance and launch readiness.
RELIANCE JIO · TELECOM
From state-level capability building to nationwide technical learning
- Challenge
- Prepare enterprise teams for new products, roles and technical installation requirements at scale.
- Role
- State-level L&D manager and contributor to the Priority-1 AirFiber initiative.
- Approach
- Enterprise training across Andhra Pradesh, plus end-to-end AirFiber learning video production including storyboard, script, visualization, shoot and Camtasia editing.
- Outcome
- Created installation learning used as a national reference by HomeCare installation teams across India.
COGNIZANT · IT / ITES · ODC
Preparing people before they go live
- Challenge
- Build process readiness and certification confidence before employees transition to live operations.
- Role
- Team Lead - Learning & Development, leading a three-member team.
- Approach
- Onshore alignment, initial and pre-process learning, boot camps, cohort training, batch segmentation, targeted remedial sessions, documentation and fortnightly reporting.
- Outcome
- Improved readiness visibility and provided structured intervention for learners requiring additional support before certification.
HDFC LIFE · BFSI
Connecting learning with field performance and progression
- Challenge
- Build capability across new hires, consultants, managers, sales teams and partner channels while staying close to real field needs.
- Role
- Deputy Manager - Learning & Development with state-wide training responsibility.
- Approach
- Induction, product and manager learning, field observation, microlearning, 30/45-day assessments, Step UP, Bancassurance enablement and digital-learning conversion during COVID-19.
- Outcome
- Drove a promotion-linked manager learning initiative and enabled HDFC Bank, YES Bank, Equitas Bank, Concentrix and other partner teams.
MY DESIGN PROCESS
From business need
to learner performance.
Discover
Business need, audience, performance gap
Define
Objectives, scope, success criteria
Design
Architecture, modality, storyboard
Develop
eLearning, video, ILT, performance support
Deploy
Launch, LMS/AEM, communication, governance
Measure
Feedback, readiness, performance, iteration
CAREER JOURNEY
One profession.
A continuously expanding perspective.
From independent consulting and facilitation to global learning experience design.
Verizon
Learning Experience Designer / Instructional Designer
Telecom · Global Learning & Development · Go-to-MarketReliance Jio
Manager - Learning & Development
Telecom · Enterprise Capability · Technical LearningCognizant
Team Lead - Learning & Development
IT / ITES · ODC · Team Leadership · Workforce ReadinessHDFC Life
Deputy Manager - Learning & Development
BFSI · Core L&D · Manager Development · BancassuranceMAX Fashions
Senior Executive - Talent Transformation
Retail · Learning Delivery · Manager ReadinessIndependent Consultant
Learning & Development Consultant
Education · Colleges · Universities · Small and Medium ClientsTOOLKIT
Tools support the work.
Thinking shapes it.
Learning Design & Authoring
Storyline 360 · Rise 360 · Camtasia · Snagit · Canva
Digital Platforms & Operations
Adobe Experience Manager · LMS · Smartsheet · Google Workspace
AI-Enabled Learning Workflow
Google Gemini · Gemini Gems · NotebookLM
Design Methods & Standards
ADDIE · SAM · Bloom’s Taxonomy · Gagné’s Nine Events · WCAG
AI × LEARNING
AI accelerates the work. It does not replace the thinking.
I use AI for research, ideation, reframing, source-grounded synthesis and rapid iteration - while keeping instructional judgement, context and learner need at the centre.
RESUME
10+ years.
One deliberate career in learning.
Explore my experience across instructional design, learning experience design, facilitation, leadership development, digital learning, project ownership and performance consulting.
LET'S CONNECT
The goal of learning isn’t completion.
It’s readiness.
Courses are outputs. Capability is the goal. Performance is the evidence.
Let’s create learning that prepares people to perform.